Privacy Policy
Ciao Design Studio Last updated: July 2026
Ciao Design Studio (including our window furnishings workroom, CDS Window Furnishings) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who we are
Ciao Design Studio is an interior design and project management studio located at Shop 6, 223 Upper Heidelberg Road, Ivanhoe VIC. You can contact us at team@ciaodesign.com.au or 0452 656 228.
What we collect
We may collect personal information including your name, email address, phone number, suburb and address, details about your property and project, and any other information you choose to provide through our contact forms, consultation bookings, email, phone or in person.
When you book and pay for a consultation online, your payment is processed securely by our third-party payment provider. We do not see or store your full credit card details.
Like most websites, we also collect limited technical data automatically — such as browser type, device information and pages visited — through cookies and our website platform (Wix). You can manage cookies through your browser settings.
How we use your information
We use your personal information to respond to your enquiries, provide our design, project coordination and window furnishing services, manage consultation bookings and payments, prepare quotes and invoices, and communicate with you about your project. With your consent, we may occasionally send you updates about our work or services; you can opt out at any time.
Who we share it with
We do not sell your personal information. We may share relevant information with trusted third parties only as needed to deliver our services, including our website and booking platform, payment processors, and — with your knowledge — suppliers, makers and trades engaged on your project. Some service providers may store data on servers located overseas; we take reasonable steps to ensure your information remains protected.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only as long as needed for the purposes described above or as required by law.
Access and correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us at team@ciaodesign.com.au. If you have a privacy concern, please contact us first so we can resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).
Privacy
Your personal information is handled in accordance with our Privacy Policy, available on this website.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this website.