Terms & Conditions | Ciao Design Studio

Website Terms and Conditions

Ciao Design Studio Last updated: July 2026

This website is operated by Ciao Design Studio (“Ciao Design Studio”, “we”, “us” or “our”). These Website Terms & Conditions govern your access to and use of: www.ciaodesign.com.au

By accessing, browsing or using this website, you agree to these terms. If you do not agree, please discontinue using the website.

About this website

Ciao Design Studio provides Architecture, Interior design, Design support, Project coordination and related services. CDS Window Furnishings operates as our specialist window-furnishings division. The exact services available for a particular project depend on the agreed scope, location, project requirements, professional appointments, consultant involvement and written project documentation.

Website Purpose

This website provides general information about:

• Ciao Design Studio

• Our approach and experience

• Architecture and interior-design services

• Space planning

• Colour, material and finish selections

• Interior-design support

• Project coordination

• Window-furnishing services

• Our design process

• Selected projects and imagery

• Consultation and contact pathways

Website content is provided for general information and promotional purposes.

It is not, by itself:

• A quotation

• An offer capable of immediate acceptance

• A contract

• A complete scope of services

• A project programme

• A construction specification

• A guarantee of cost, timing, approval or outcome

• Architectural, engineering, planning, building, legal, financial or other professional advice for a particular property or project

Project-Specific Advice

Design and construction outcomes depend on factors that cannot be assessed through general website information alone.

These may include:

• Site and building conditions

• Existing documentation

• Measurements and surveys

• Structural conditions

• Planning and building requirements

• Consultant advice

• Authority approvals

• Project budget

• Product and material availability

• Construction methods

• Builder and contractor performance

• Access and programme constraints

• Client decisions and approvals

You should not rely solely on website content when making a property, design, purchasing, construction or investment decision. Project-specific advice will be provided only through an agreed consultation, proposal, appointment or written engagement.

Enquiries and Consultations

Submitting an enquiry or appointment request does not create a professional appointment or contractual relationship.

We may request further information before determining whether:

• The project is suitable for our services

• We have the required capacity

• The proposed timing is achievable

• Additional consultants are required

• A preliminary or paid consultation is appropriate

• A formal proposal should be prepared

We are not obliged to accept every enquiry or project.

Proposals, quotations and engagement

A binding project agreement is created only when the applicable proposal, quotation, scope, fees and project-specific terms have been accepted in accordance with the acceptance requirements stated in those documents.

Acceptance may require:

• A signed agreement

• Written confirmation

• Payment of an agreed deposit or commencement fee

• Completion of requested onboarding information

• Another acceptance method described in the proposal

Project documents may contain additional terms relating to:

• Scope and exclusions

• Professional fees

• Deposits and progress payments

• Reimbursable expenses

• Variations and additional services

• Client responsibilities

• Consultants and contractors

• Intellectual property

• Site access

• Measurements and information

• Programme and delays

• Procurement and product orders

• Suspension and termination

• Liability and insurance

• Dispute resolution

If there is an inconsistency between these Website Terms and an accepted project-specific agreement, the project-specific agreement will apply to that project, subject to applicable law.

Fees and Prices

Any fees, prices, estimates or cost information displayed on the website are general or indicative unless expressly stated otherwise.

Actual fees and project costs depend on factors including:

• Project scope

• Property type and size

• Complexity

• Required documentation

• Number of spaces or stages

• Consultant involvement

• Procurement requirements

• Site location

• Programme

• Meetings and revisions

• Additional services

A fee or cost is not confirmed until it appears in an applicable written proposal, quotation or agreement. Unless stated otherwise, amounts quoted in project documentation will be in Australian dollars and treated in accordance with the tax information stated in that documentation.

Project Information Supplied by Clients

Project recommendations may depend on information provided by the client or the client’s representatives.

You are responsible for ensuring, to the best of your knowledge, that information you provide is:

• Accurate

• Complete

• Current

• Legally permitted to be shared

• Suitable for the intended purpose

Information may include:

• Property ownership or authority

• Existing plans

• Surveys

• Measurements

• Reports

• Photographs

• Budgets

• Programmes

• Consultant documentation

• Building information

• Product requirements

• Approvals and restrictions

We are not responsible for an error, omission or delay arising from inaccurate, incomplete, outdated or misleading information provided by you or a third party, except to the extent responsibility cannot lawfully be excluded.

Concepts, Plans and Visualisations

Concept drawings, sketches, mood boards, renderings, layouts, sample images and other visual material may be used to communicate design intent.

Unless expressly stated otherwise:

• They are illustrative

• They may not show every construction or technical detail

• Colours and materials may appear differently across screens

• Scale and proportion may be affected by the display format

• Furniture, lighting, finishes and products may change

• Construction documentation and consultant input may still be required

• Final outcomes remain subject to site conditions, approvals, budget, availability and execution

A visualisation is not a guarantee that the completed result will be identical in every respect.

Product and Material Information

The website may display products, materials, furniture, finishes, fittings or window furnishings.

We aim to present information accurately, but:

• Product ranges may change

• Materials may be discontinued

• Lead times may vary

• Samples may differ from screen images

• Natural materials may contain variations

• Batch variations may occur

• Technical specifications may change

• Supplier pricing may change

• Availability is not guaranteed until confirmed

• Images may show products or configurations that are no longer available

Final selections should be confirmed using current samples, supplier information and written project documentation.

Consultants, Builders and Third Parties

A project may require services from external parties, including:

• Architects

• Engineers

• Surveyors

• Building surveyors

• Planning consultants

• Energy assessors

• Builders

• Contractors

• Tradespeople

• Suppliers

• Manufacturers

• Installers

• Other specialists

Unless expressly agreed otherwise in writing, independently appointed third parties remain responsible for their own advice, work, conduct, pricing, programme, compliance and contractual obligations. The inclusion of a link, reference, supplier, consultant or contractor on the website does not create a guarantee or warranty of that party’s performance.

Authority and Regulatory Approvals

Planning permits, building permits, owners corporation approvals and other authority or third-party approvals may be required for a project. The website does not guarantee that any approval will be obtained. Responsibility for applications, documentation and coordination will depend on the project-specific scope and professional appointments.

Design work may need to change in response to:

• Authority requirements

• Consultant advice

• Site conditions

• Building regulations

• Budget

• Construction constraints

• Product availability

Website Accuracy

We take reasonable care when preparing website content. However, to the extent permitted by law, we do not guarantee that website content is:

• Complete

• Current

• Suitable for every project

• Free from errors

• Continuously available

We may correct, update, replace or remove content without notice. Please contact us before relying on information that is material to a project or purchasing decision.

Project Photography

Website images may include:

• Completed Ciao Design Studio projects

• Work undertaken with clients, consultants, builders or suppliers

• Licensed supplier imagery

• Editorial or reference imagery

• Conceptual images and visualisations

Project images are provided for general illustration and portfolio purposes.

Unless expressly stated:

• An image does not identify the complete scope provided by Ciao Design Studio

• It may show work completed by multiple project participants

• It should not be interpreted as a promise of an identical result

• Products, materials and availability may have changed

You must not copy, reproduce or commercially use project photography without permission from the applicable rights holder.

Intellectual property

Unless otherwise stated, Ciao Design Studio or its licensors own or control the intellectual-property rights in the website and its content, including:

• Branding

• Logos

• Text

• Page layouts

• Graphics

• Photographs

• Videos

• Drawings

• Plans

• Illustrations

• Renderings

• Concepts

• Schedules

• Documents

• Downloadable materials

You may view the website and print a reasonable extract for personal, non-commercial reference.

You must not, without prior written permission:

• Reproduce website content

• Republish it

• Modify it

• Distribute it

• Sell or license it

• Use it for another project

• Present it as your own work

• Remove copyright or attribution notices

• Use imagery for commercial or promotional purposes

• Use designs, plans or concepts to construct or procure work

Any licence to use project documents will be governed by the applicable project agreement.

Information Submitted Through The Website

You must only submit information that:

• You are authorised to provide

• Does not infringe another person’s rights

• Is not unlawful, defamatory, misleading or harmful

• Does not contain malicious code

• Is reasonably relevant to your enquiry

You grant us permission to use the information you submit for the purpose of:

• Reviewing and responding to your enquiry

• Assessing a potential project

• Preparing a proposal

• Providing agreed services

• Maintaining appropriate business records

This does not transfer ownership of your original materials to us.

Prohibited Use

You must not use the website to:

• Break any applicable law

• Mislead or impersonate another person

• Infringe intellectual-property rights

• Transmit malicious code

• Attempt unauthorised access

• Interfere with website security or operation

• Scrape or extract substantial website content without permission

• Use automated systems in a manner that places an unreasonable burden on the website

• Collect information about other users

• Submit fraudulent or deliberately misleading enquiries

• Use Ciao Design Studio content to train, market or reproduce a competing service without permission

Third-Party Links

The website may contain links to third-party websites, including:

• CDS Window Furnishings

• Social-media platforms

• Suppliers

• Consultants

• Contractors

• Publications

• Other resources

Links are provided for information or convenience.

We do not control third-party websites and are not responsible for:

• Their content

• Availability

• Accuracy

• Security

• Products or services

• Privacy practices

• Terms and conditions

A link does not necessarily indicate endorsement.

Privacy and Cookies

Personal information collected through the website is handled in accordance with our Privacy Policy. The website may use cookies and related technologies for essential functionality, security, analytics and other enabled purposes. You may be able to manage non-essential cookies through the website’s cookie settings or your browser.

Electronic Communications

When you contact us electronically, you consent to receiving communications reasonably connected with your enquiry, appointment or project. Marketing communications will be sent only where permitted by law and will include an appropriate unsubscribe method. Electronic communication may be affected by delay, filtering, transmission error or unauthorised access. Contact us if information is particularly time-sensitive or confidential.

Australian Consumer Law

Nothing in these Website Terms excludes, restricts or modifies any consumer guarantee, right, remedy or other protection that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Where a guarantee or liability cannot lawfully be excluded, these terms operate only to the maximum extent permitted by law.

Limitation of Liability

To the extent permitted by law, Ciao Design Studio is not liable for loss arising solely from:

• Reliance on general website information without obtaining project-specific advice

• Temporary website interruption or unavailability

• Errors caused by third-party information

• Third-party websites or services

• Unauthorised website use

• Malware or security issues originating outside our reasonable control

• A decision made without reviewing current project-specific information

This clause does not exclude liability that cannot lawfully be excluded. Nothing in these Website Terms limits rights that arise under an accepted project agreement or applicable consumer law.

Website Availability and Security

We may:

• Suspend the website

• Restrict access

• Perform maintenance

• Change functionality

• Remove content

• Address a security issue

We do not guarantee uninterrupted access.

You are responsible for maintaining appropriate security on your own device, browser and internet connection.

Changes To These Terms

We may update these Website Terms & Conditions when:

• The website changes

• Our services change

• Our business structure changes

• Technology changes

• Legal or regulatory requirements change

The latest version will be published on this website with the date of the most recent update. Your continued use of the website after an update constitutes acceptance of the revised terms.

Severability

If any provision of these Website Terms is held to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

No Waiver

A failure or delay by Ciao Design Studio to exercise a right under these Website Terms does not waive that right.

Governing Law

These Website Terms & Conditions are governed by the laws of Victoria, Australia. You submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.

Contact

Questions about these Website Terms & Conditions may be directed to:

Ciao Design Studio

6/223 Upper Heidelberg Road Ivanhoe VIC 3079 Australia

Phone: 0452 656 228

Email: team@ciaodesign.com.au